Privacy notice

Who is responsible for your information?

VetYourSelf is responsible for the personal information described in this notice. For privacy questions or requests, email [email protected].

Information we receive

If you email us, we receive your email address and any name, contact details or other information you choose to include in your message.

Our hosting and security providers process technical information needed to deliver and protect the website. This can include an IP address, browser and device information, the requested page, and the date and time of the request.

How we use personal information

We use enquiry information to respond, arrange an initial conversation and, where relevant, take steps towards providing a service. We use technical information to keep the website secure, available and reliable.

Depending on the circumstances, our lawful basis is taking steps at your request before entering into a contract, performing a contract, or our legitimate interests in responding to enquiries and operating a secure website.

We do not use personal information from this website for automated decision-making.

Information included in emails

Please include only the information needed for your enquiry. Do not send patient records or confidential clinical information by email. VetYourSelf is not a crisis or emergency service.

Cookies

VetYourSelf sets one essential first-party cookie named vetyourself_cookie_notice. It remembers that you have closed the cookie message and expires after six months.

We do not use analytics or advertising cookies. Cloudflare may use strictly necessary security technology to deliver and protect the website.

Service providers and transfers

We use service providers for website hosting, security and email. They process information only to provide those services or where the law requires it. Some providers may process information outside the UK using an adequacy decision or contractual safeguards recognised under UK data protection law.

How long we keep information

We keep enquiry correspondence only for as long as it is needed to respond, manage any resulting service relationship and meet legal or professional obligations. Security logs are retained according to the operational and security needs of our hosting providers.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, to object to its use, and to receive a portable copy. Email [email protected] to make a request.

You can also complain to the Information Commissioner’s Office.

Changes to this notice

We will update this page when our services or use of personal information changes. The date above shows when it was last revised.